js9 Privacy Policy

Information We Collect

When you register and use the js9 platform, we collect certain categories of personal information that are necessary to provide you with a secure, compliant, and personalised gaming experience. The categories below outline exactly what js9 collects, and why each category is required.

js9 collects this information through multiple channels: directly from you when you complete the registration form or submit KYC documents; automatically via cookies and server logs as you interact with the platform; and from payment processors when transactions are initiated or completed. We do not collect any sensitive personal data beyond what is required for the above purposes.

How We Use Your Data

The personal information js9 collects is used exclusively in connection with the operation of the js9 platform and related services. We do not use your data for purposes that are incompatible with those for which it was originally collected. The following list covers the specific ways in which your data is used within the js9 platform.

• To create, manage, and secure your js9 player account, including authentication and access controls.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
• To carry out identity and age verification as part of the KYC process, ensuring all players are 18 years of age or older.
• To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activity on the platform.
• To comply with applicable legal and regulatory obligations, including record-keeping requirements.
• To personalise your experience on js9 — for example, by surfacing game categories and promotions that match your play history.
• To monitor your gaming activity in support of responsible gaming tools, such as loss limit alerts and session duration reminders.
• To communicate important account-related information, such as deposit confirmations, withdrawal status updates, and security notifications.
• To send you promotional offers and bonuses by email or SMS, where you have given explicit consent to receive such communications.
• To improve the js9 platform through analysis of aggregated, anonymised usage data.

Data Sharing & Third Parties

js9 does not sell, rent, or otherwise transfer your personal data to unrelated third parties for their own commercial purposes. However, in order to deliver the services that the js9 platform depends upon, we share certain categories of data with a limited set of trusted service providers and partners. All such third parties are contractually bound to process your data only as instructed by js9 and in accordance with applicable data protection standards.

• Payment Processors: bKash, Nagad, Rocket, Upay, and card-processing networks receive the minimum financial data required to execute deposit and withdrawal transactions on your behalf.
• KYC and Identity Verification Providers: Specialist third-party KYC platforms may process your identity documents to validate your age and identity. These providers operate under strict data security standards.
• Game Studios: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive technical session data necessary to deliver their games. They do not receive your full identity profile.
• Fraud Prevention Services: Automated fraud detection systems may process IP addresses, device fingerprints, and behavioural signals to identify suspicious activity.
• Analytics Providers: Aggregated and anonymised usage data may be processed by analytics tools to help js9 understand platform performance and user experience patterns.
• Legal and Regulatory Authorities: js9 will disclose personal data to law enforcement or regulatory bodies where required to do so by a lawful request, court order, or applicable regulation.

Cookies & Tracking Technologies

js9 uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate the platform efficiently and to provide you with a consistent, personalised experience. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot carry viruses or malware.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent the js9 platform from functioning correctly — in particular, you will not be able to log in or maintain an authenticated session.

Data Security & Retention

js9 implements a layered security architecture to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures are reviewed and updated regularly to keep pace with evolving threats. Key technical and organisational safeguards currently in place include the following.

• All data in transit is encrypted using TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256 encryption standards.
• Access to personal data within js9's internal systems is restricted on a strict need-to-know basis. Staff who handle player data are subject to confidentiality obligations.
• Player passwords are stored using one-way cryptographic hashing — js9 staff cannot read your password in plaintext under any circumstances.
• Payment card data is never stored on js9 servers. Card processing is handled entirely by PCI-DSS compliant third-party payment processors.
• Infrastructure is protected by firewalls, intrusion detection systems, and regular penetration testing by independent security teams.
• js9 maintains an incident response procedure. In the unlikely event of a data breach affecting your personal information, we will notify affected players and relevant authorities in accordance with applicable regulations.

With respect to data retention, js9 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and financial record-keeping obligations. As a general guideline, transaction records are retained for a minimum of five years following account closure. Identity verification documents are retained for the period required by applicable anti-money laundering regulations. Anonymised, aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual player.

Your Privacy Rights

As a registered player on the js9 platform, you hold specific rights with respect to your personal data. js9 is committed to honouring these rights fully and without unnecessary delay. The following rights are available to all js9 players.

• Right of Access: You may request a copy of all personal data that js9 holds about you. We will provide this in a structured, readable format within 30 days of a valid request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly from your account settings page.
• Right to Erasure: Subject to our legal data retention obligations, you may request the deletion of your personal data. Requests are evaluated individually and processed within 30 days.
• Right to Restrict Processing: In certain circumstances, you may request that js9 suspend active processing of your personal data while a correction or erasure request is being evaluated.
• Right to Data Portability: You may request that js9 provide your personal data in a machine-readable format suitable for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time with immediate effect going forward.
• Right to Object: You may object to processing of your personal data based on js9's legitimate interests, where you believe your individual rights and freedoms override those interests.

To exercise any of the rights listed above, contact the js9 privacy team at [email protected] with the subject line "Privacy Request". Please include your registered username and a description of your request. We may ask you to verify your identity before processing the request, to ensure that personal data is not disclosed to an unauthorised party.

Protection of Minors

The js9 platform is strictly intended for adults aged 18 years and above. js9 does not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in the js9 registration and KYC process — no player account can progress to withdrawal without confirming their age through document verification.

If js9 becomes aware — through KYC review, parental report, or any other means — that a player account has been registered by or on behalf of a person under 18 years of age, the account will be immediately suspended. Any remaining balance not attributable to gambling winnings will be returned to the source payment method. All personal data associated with the underage account will be deleted as promptly as our legal obligations allow.

• Parents and guardians who become aware that a minor has accessed js9 should contact [email protected] immediately.
• js9 recommends the use of parental control software for households where minors may have access to internet-connected devices.
• js9 does not direct any marketing communications toward individuals under 18 years of age.
• Age-related data collected during KYC verification is stored under heightened security controls and accessed only by authorised compliance staff.

Policy Updates & Contact

js9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. When a material change is made to this Policy, the "Effective Date" at the top of the document will be updated accordingly. For significant changes that meaningfully affect how your personal data is processed, js9 will notify registered players via their account email address in advance of the change taking effect.

We encourage all js9 players to review this Privacy Policy periodically to stay informed about how their personal data is being handled. Your continued use of the js9 platform following any update to this Policy constitutes your acknowledgement of the revised version.

If you have any questions, concerns, or requests relating to this Privacy Policy or to js9's handling of your personal data, please reach out to our support team. All privacy-related communications should be directed to [email protected] with the subject line "Privacy Request". We aim to acknowledge all incoming privacy enquiries within two business days and resolve them within 30 calendar days.